When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.

Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.

If you want to save your basket online for purchase later you can use the Saved Baskets feature.

Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.

You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.

Related Links

• Vouchers

You cannot directly check out from the saved basket page. You must add items from a saved basket to your current basket for check out. For more details visit the Saved Baskets page.

Related Links

• Saved Baskets

Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.

A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination

See the Scheduled Orders section for more information.

Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.

Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

See the Quotes section for more information.

Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.

At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.

Your order will be despatched from the warehouse the same day when you order on or before 4pm. Order after the cut-off time will be processed next day. Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery. (Please note: Orders on credit review may take longer to process.)

For backorder preferences, you may choose from the following:

Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.

Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.

See the Trade Account section for more information.

Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an e絡盟 service representative at 0800 868 880

The following characters can be used when filling in forms:

• a-z, A-Z, 0-9
• All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
• Bullet point for multi-byte characters

On the Registration page, enter your Customer ID and element14 Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling 0800 868 880 .

If you are using a business credit card, your company may want you to type in a code in the Procard Reference field for your company's use. Text typed in the Procard Reference field will appear on your credit card statement. You can choose to enter a Procard Reference, but it is not required to complete your order.

The prices you find on the element14 website do reflect when products are on sale or promotion. There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price. Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.

To view pricing based on your service agreement, you must be a registered customer and be logged in. Your agreement price is displayed in the search result and in the shopping basket. If you do not see your agreement price, please call 0800 868 880 to speak with a service representative.

Forgot Password

If you have forgotten your password, you can easily request your password to be reset. You will receive an email with a link allowing you to rest the password. If more than one username is associated to the same email address, you will be asked to confirm the username for which you are requesting the password reset.

Change password

If you remember your current password and wish to change it, simply log in and go to the My Account/Profile Information/Change password page and follow the instructions provided.

Reset password

If you have forgotten your username, you can easily request your username to be sent to the email address in your profile. Click Forgotten Your Username link on the Log In page.

Forgotten username

You can edit your addresses in Checkout. As a registered user, you can also manage your addresses in the Addresses section under My Account.

If you are checking out as a Guest customer, without registering, your Delivery address needs to be the same as your Invoice address. Please register if you would like to set up different Invoice and Delivery addresses.

If you are a Trade Account customer - you may submit a request to update your invoice address in the Addresses section under My Account. Click on Request New Invoice Address, enter the new address and click Save. Your request will then be handled by our customer service team. Please note: the request for a new invoice address will not delay your orders being processed. Any orders you have placed will be invoiced to your former invoice address until we have reviewed and made the requested changes.

Add Address

As a registered user, you can search through your past orders (last 5 years) using various search criteria: Purchase order number, Order confirmation number, Order code, Manufacturer part number, Customer part number, Manufacturer, Delivery address, Product details. You can also filter orders by Order status or Date range.

You can find the last 5 years of all your previous orders, whether you placed the order on the web, by phone, or by another method.

If you are a Trade Account customer, and if you have linked your Web and your Trade account, you will be able to see all orders for the Trade Account(s) you are linked to.

Order History ➤

If you have more than one Trade Account with us, you may change the account for your current order during Checkout, or on the Order Information page under Payment Method/Trade Account.

Please note: this assumes your web account is already linked to more than one Trade Account. If you would like to link your web account to another Trade Account, you may do this as part of Checkout.

If you do not have more than one Trade account, you may request a new account when placing an order by selecting the relevant option during Checkout.

When you are registered and logged in, you can create and add items to your favourites lists for purchase or reference later. Favourites lists are different from saved shopping baskets in that they do not retain specific quantities to be ordered. They allow you to add items directly to a list for later reference while you search and browse products. You can also remove items from a previously created favourites list.

Manage Favourites

We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.

Some organizations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.

Please note that this functionality is only available to iBuy users. Find out about iBuy benefits and get free access.

As an existing iBuy user who is a Super Administrator or a Tier Administrator - go to My Account/Account Summary/iBuy Admin/Company Structure and select the tier where the new user should sit. Under Tier Specific Settings, click Users and then click Add New User. Fill in the required fields in order to complete the new user creation.

Note: Once assigned - usernames cannot be changed. The password you choose is temporary; the new user will be asked to change it upon their first login.

iBuy ➤

If you cannot place your iBuy order, it may be because the Blanket Purchase Order date has expired. You will need to extend this. To do so please email ibuy-apac@element14.com.

Cost Centres/Cost Codes, Project Codes etc can be set up using the two Custom Fields available in the iBuy Administration menu, at company level or for each company tier. You can use these custom fields to set up information specific to the purchasing process of your company.

Custom fields may be placed in the Shopping Basket (at line level) or on the Order Information Page. There are many settings to choose from for the field formats.

View the Delivery Information page for all available delivery options and costs.

View Delivery Information ➤

You can view your order status and track a specific order.

There may be times when an order just placed may not immediately appear until the order request has been fully processed by our business systems.

If you are logged in, you can view your order status and tracking information (once dispatched) from the My Account/Order Status & Tracking page. You can also find the last 5 years of all your previous orders, whether you placed the order on the web, by phone, or by another method.

Track My Order ➤

There are many reasons why items may be missing from your order. Please view your Order Status & Tracking for the status of missing items. If you still have questions please contact customer support via Live Chat, tel: +886 2 2218 2557 or email tw-sales@element14.com.

View Order Status & Tracking ➤

At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.

Click here

Contact our product technical specialists via the Live Technical Support Chat (if you are a Trade Account customer). Submit your question via the Technical Support Form. Or email tw-technical@element14.com or call 0800 868 880, 9:00am - 6:00pm, Monday - Friday.

Contact Technical Product Support ➤

Stock and lead times will be displayed for all products on the product details page. See the Pricing and Availability section for more information.

Pricing and Availability ➤

We offer certain products in a variety of packaging to meet your needs. You can find most items in reel, as well as ESD packaging. View all options and descriptions here.

Packaging Solution ➤

On the search results page, you can select products for a side-by-side comparison to help aid your decision-making. Simply use the “tick boxes” to check the products you want to compare and then click “Compare”.

If the product you need isn't listed in our search results, we may still be able to help. Contact our product technical specialists via the Live Technical Support Chat (if you are a Trade Account customer). Submit your question via the Technical Support Form. Or email tw-technical@element14.com or call 0800 868 880, 9:00am - 6:00pm, Monday - Friday.

Technical Product Support Query ➤

A tooltip explaining the icon should be displayed if you hover over the icon. If not - please consult this support page.

Check the desired attributes boxes to filter by selected parameters, then click Show Results.

For parametric filters, the available filters will automatically update with each selection. However - you still need to click Show Results to see the updated product list that matches your filter selection.

If the Show Results option does not get enabled (the button should be green if enabled), please reload the page or try a different browser.

If the product you need isn't listed in our search results, we may still be able to help. Contact our product technical specialists via the Live Technical Support Chat (if you are a Trade Account customer). Submit your question via the Technical Support Form. Or email tw-technical@element14.com or call 0800 868 880, 9:00am - 6:00pm, Monday - Friday.

Technical Support Query ➤

The main search box at the top of the page allows you to search for products using an element14 part number, a manufacturer's part number, a manufacturer's name or keywords. The search may include partial or complete terms as well as product attributes like voltage, ohms, or other values.

Simply type the product attributes alongside the product you need in the search box. For example, if you're searching for a capacitor with a capacitance of 100pF, type “100pF capacitor” into the search box and click “Search”. The search results will then return all products relevant to the words you have typed in. Other product attributes can then be selected to narrow your results further.

Extended Range are items that ship from our other warehouses (like the Farnell warehouse located in the UK or the Newark warehouse located in the US) or directly from suppliers.

Extended Range items are delivered to suppliers’ lead times and Minimum Order Quantity. There may be a one-time additional delivery charge which will be displayed in your basket.

You can exclude these items from appearing in your search results by ticking the appropriate Filters option.

See the Legislation and Environmental Compliance page for more information on RoHS and other current legislation directives.

Legislation and Environmental Compliance ➤

For the latest information please visit our dedicated Raspberry Pi FAQ section on community.

Raspberry Pi Community Support ➤

A comprehensive engineering glossary is available to help you understand the technical language.

Whether you are a novice to the electronics world or you just need to brush up on some of the terminology, element14 has the world's definitive glossary on all things electronic. Browse the Engineering Glossary.

Browse the Engineering Glossary ➤

Please go to our online return a product request form to request a return materials authorisation (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.

Return a product ➤

Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a return materials authorisation number ('RMA'). Please use this form to request an RMA. All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof or delivery of such return.

The Company operates a 30 days return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 30 days of invoice date. The Customer should return the Goods as directed once an RMA has been obtained , clearly quoting the return materials authorisation number (RMA), Customer's account number and order number on the outside of the package.

Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment ('RoHS') may not be returned. Any Goods which are not in catalogue or are non-stock items may not be returned. Any static-sensitive Goods or moisture sensitive components (MSL) supplied in sealed packaging may not be returned if the blister or 'peel' packs in which they are supplied have been opened, tampered with or damaged.

Any Goods returned as 'unwanted' or 'incorrectly ordered' may at the discretion of the Company be subject to a restocking fee of 20% of the invoice value of the Goods (subject to a minimum charge of SGD20).

View our Terms and Conditions for the full Returns policy.

View Returns Policy

• Credit or debit card
• Trade Account (existing or apply for a trade account as part of checkout)

You may request a trade account when you register and place your first order on this site.

NOTE: Orders may be delayed while business credit verification is performed.

You can also contact us to set up an account.

• Email customer service: sg-sales@element14.com
• Phone customer service: +65 6788 0200, 9:00am - 6:00pm, Monday - Friday

Register

We have a variety of tools to help you lower purchasing costs and manage your inventory. See the Purchasing and Procurement section for more information on how our convenient services can save you valuable time and money.

Purchasing and Procurement

iBuy is an online tool integrated into the element14 website, allowing a more efficient purchasing process, from product selection through to approval and placement of order. Find out about iBuy benefits and get free access.

Explore iBuy

All registered customers can view invoices either in your Orders or Invoices search.

A copy of the invoice will be emailed as PDF to the email address provided on the order once the order has been shipped.

If you require an additional copy of your invoice, please use the Request an Invoice form.

Request an Invoice