常見問題 (FAQ)

取得更多技術支援

您可以在這裡鬆鬆快速找到常見問題的解答。

檢視和變更訂單

問：我的訂單位在何處？
答： 您可以在訂單狀態與追蹤網頁上查看最近的訂單。在我們的商務系統完成處理訂單要求之前，剛下的訂單有時候可能不會立即顯示。如果訂單發生問題，我們的客戶支援團隊通常就會與您聯絡。

相關連結

問：我可以向誰洽詢所下的訂單？
答：
  • 試試我們的
    即時支援：09:00 - 18:00, Monday - Friday
  • 電子郵件客服：tw-sales@element14.com
  • 電話客服：+886 2 2218 2557、09:00 - 18:00, Monday - Friday
  • 電子郵件技術支援：tw-technical@element14.com
  • 電話技術支援：0800 868 880、8:30 - 17:30, Monday - Friday
問：我要如何追蹤訂單？
答： 只要登入，然後前往訂單狀態與追蹤部分 (位在我的帳戶之下) 即可。最近的訂單應會最先列出。追蹤號碼 (如果有的話) 將會顯示在訂單追蹤欄中。注意：部分送貨方式可能不提供追蹤資訊。

相關連結

問：如果產品在出貨時發生損壞，我該如何處理？
答： 我們會將商品仔細包裝後，再透過經銷中心派送。不過，我們瞭解儘管採取了這些預防措施，仍會發生運送損壞的情況。如果發生任何損壞，請用電話 +886 2 2218 2557 或電子郵件 tw-sales@element14.com 聯絡我們的客戶支援團隊。
問：可以取消訂單嗎？
答：由於網際網路訂購流程效率很高，下完訂單之後，項目就會排定出貨。不過，您可使用我們的退貨申請表單，申請將可退貨的項目退貨。
問：我要如何索取發票複本？
答： 您可以從訂單狀態與追蹤網頁查看並列印發票。如果您需要收到書面複本，請前往索取發票表單，然後按照提供的說明進行。

相關連結

問：我要如何加快訂單處理？
答：由於網際網路訂購流程效率很高，下完訂單之後，項目就無法加快處理。不過您可以用電話 +886 2 2218 2557、09:00 - 18:00, Monday - Friday 聯絡我們的客戶支援，洽詢是否可加快訂單處理。

 

退貨

問：我要如何退貨？
答： 請前往我們的線上退貨申請表單，申請退料授權 (RMA) 編號。您會收到指示，說明您在收到 RMA 後，如何準備退貨包裝。

相關連結

 

Placing Orders

Q: What is a product lead time?
A:When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.
Q: What does it mean when a part is on backorder?
A: Occasionally, demand for certain electronic parts is so great that industry-wide shortages emerge and we are temporarily unable to keep them in inventory. In that situation, we will advise you of expected waiting time for delivery and offer substitute or similar items as an alternative.
Q: Can I download or email my basket?
A:If you want to save your basket online for purchase later you can use the Saved Baskets feature.
Q: What are order minimums and multiples?
A:Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.

Related Links

Q: How do I check out from my saved basket?
A: You cannot directly check out from the saved basket page. You must add items from a saved basket to your current basket for check out. For more details visit the Saved Baskets page.

Related Links

Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save basket field, then click “Save basket”.
Q: Can I speak to someone about a problem on the website?
A:
  • Try our live support 09:00 - 18:00, Monday - Friday
  • Email customer service: tw-sales@element14.com
  • Call customer service: +886 2 2218 2557, 09:00 - 18:00, Monday - Friday
Q: What is a Freight Forwarder?
A:A Freight Forwarder exports your delivery for you. If you are delivering to a freight forward service, we are required to ask for the address of the ultimate destination.
Q: How do I schedule orders?
A:See the Scheduled Orders section for more information.
Q: What are special instructions and Delivery Notes?
A:Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Q: What are order notes?
A:Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the order information page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.
Q: How do I receive a special quote for a large order?
A:See the Quotes section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you offer Saturday delivery?
A:At this moment, we don't offer Saturday delivery, you can refer to Delivery Information section for more information.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: When will my order be shipped?
A: Your order will be despatched from the warehouse the same day when you order on or before 4pm. Order after the cut-off time will be processed next day.

Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.

(Please note: Orders on credit review may take longer to process.)
Q: What are my choices for backorder preferences?
A: For backorder preferences, you may choose from the following:
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Q: How do I open a trade account?
A: See the Trade Account section for more information.
Q: Can I order if I am on credit hold?
A: Yes. If you are over your account "credit limit" credit hold, you can still place orders using a credit card. If you are on "stop order" credit hold, you must contact an e絡盟 service representative at 0800 868 880
Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms:
  • a-z, A-Z, 0-9
  • All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
  • Bullet point for multi-byte characters
Q: I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
A: On the Registration page, enter your Customer ID and element14 Account Number to place your order on account. If you have already registered without your ID and Account Number, contact a service representative for assistance by calling 0800 868 880 .
Q: What is Procard Reference?
A: If you are using a business credit card, your company may want you to type in a code in the Procard Reference field for your company's use. Text typed in the Procard Reference field will appear on your credit card statement. You can choose to enter a Procard Reference, but it is not required to complete your order.
Q: Do I get the promotional price when I purchase online?
A: The prices you find on the element14 website do reflect when products are on sale or promotion.

There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.

Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
Q: How do I view my service agreement price?
A: To view pricing based on your service agreement, you must be a registered customer and be logged in. Your agreement price is displayed in the search result and in the shopping basket. If you do not see your agreement price, please call 0800 868 880 to speak with a service representative.
Q: I cannot see the card I added for future orders in Checkout or in My Account?
A: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.

 

產品資訊

問：我可以向誰洽詢技術產品資訊？
答：
  • 試試我們的
    即時支援：24 hours a day, Monday - Friday
  • 電子郵件技術支援：tw-technical@element14.com
  • 電話技術支援：0800 868 880、8:30 - 17:30, Monday - Friday
問：我可以獲得尋找產品的協助嗎？
答：
  • 試試我們的
    即時支援：24 hours a day, Monday - Friday
  • 電子郵件技術支援：tw-technical@element14.com
  • 電話技術支援：0800 868 880、8:30 - 17:30, Monday - Friday
問：搜尋篩選條件如何運作？
答：勾選這個方塊以按選取的參數篩選，並按一下「套用」。

針對參數篩選條件，可用的篩選條件將會自動更新每個選擇，不過您仍需要按一下「套用」，才能查看符合您篩選條件選擇的更新產品清單。


您可以取消核取參數方塊上方的「自動套用篩選條件」來停用自動更新。

如需更多資訊，請瀏覽搜尋產品網頁。

相關連結

問：我要如何取消產品通知？
答： 只要登入並前往我的帳戶：產品通知，然後按照提供的說明移除通知即可。

相關連結

問：什麼是產品交貨期？
答： 當較高的產品需求量導致缺貨時，我們將估算製造商在提供更多庫存以便交貨給客戶的所需時間。
問：我要如何查看存貨和交貨期？
答：請查看價格與庫存量部分，以瞭解更多資訊。
問：我可在搜尋方塊中輸入什麼？
答：請查看搜尋產品部分，以瞭解更多資訊。
問：我要如何按照產品屬性選擇或搜尋？
答： 只要在搜尋方塊中輸入所需產品的產品屬性即可。例如，如果您正在搜尋的電容器為 100pF 的電容，請在搜尋方塊中輸入「100pF 電容器」，然後按一下「搜尋」。

搜尋結果將會傳回與您輸入文字相關的所有產品。接著可以選擇其他產品屬性來精簡結果。
問：我要如何比較產品？
答： 在搜尋結果頁面上，選擇要一起比較屬性的產品，以協助您達成最後決定。勾選您想要比較的產品，然後按一下「比較」。

若要從不同的結果畫面中選擇要比較的產品，請按照以下步驟進行：
  • 在第一個結果頁面上選擇您一開始的 SKU 或 SKU 的系列。
  • 按一下「比較」
  • 在「比較」畫面上，使用瀏覽器「返回」按鈕回到上一個結果頁面
  • 前往下一個結果頁面
  • 選擇下一個 SKU 或 SKU 的系列
  • 按一下「比較」
SKU 加入至「比較」畫面之後就會留在該處，直到您將它移除或將瀏覽器關閉。
問：「技術資訊」圖示代表什麼意義？
答：
  •   按一下以存取製造商網站上的資料表。
  •   按一下以開啟製造商網站上的 MSDS。
  •   按一下以存取此產品的手冊。
  •   按一下以查看此產品的應用說明。
  •   符合 RoHS 規定的項目
  •   按一下以存取 RoHS 合格證書
問：「符合 RoHS 規定」圖示代表什麼意義？
答： 請查看 RoHS/法規部分，以瞭解更多資訊。
問：什麼是替代項目？
答：
  • 精確替代項目由同一家製造商提供，在功能上完全一樣 (相同的形狀、配合及功能)，但包含不同的測量單位。
  • 精確替代項目是已經過同一家製造商改良的產品。
  • 建議替代項目是功能類似的產品，具有類似的形狀及配合。

 

我的帳戶

問：我要如何重設/變更密碼？
答：

忘記密碼

如果您已忘記密碼，您可輕鬆地申請重設密碼。

變更密碼

如果您記得自己目前的密碼，即可登入並前往我的帳戶：變更密碼頁面，然後按照提供的說明進行。

相關連結

問：我要如何申請自己的使用者名稱？
答： 如果您已忘記自己的使用者名稱，您可申請使用者名稱以將其傳送至個人檔案中的電子郵件地址。

相關連結

問：我要如何變更送貨/發票地址？
答：如果要提交更新發票地址的要求，請先登入，然後前往您的通訊錄。選擇您一開始用來向我們申請帳戶的地址並更新資訊。當您提交表單時，我們的支援團隊將會收到確認地址的通知，並在我們的商務系統進行更新。

相關連結

問：我要如何設定交易帳戶？
答： 您可以在註冊時申請交易帳戶，並在這個網站下第一個訂單。

注意：在執行商業信用驗證時，可能會延遲到訂單。

您也可以聯絡我們以設定帳戶。

相關連結

問：我已經是客戶。如何才能在線上下訂單？
答： 您的帳戶號碼無法自動為您提供網路帳戶的存取權限，您必須在線上註冊才能建立此帳戶。註冊程序快速簡便，完成後即可在線上下訂單。若要註冊，系統會要求您提供一些詳細資料，以及選擇您的使用者名稱與密碼，這會是您在存取網站時的唯一金鑰。您的網路帳戶可讓您在線上更新詳細資料，包括您的帳戶號碼和喜好設定。
問：填寫表單時可以使用哪些字元？
A︰ 下列字元可在填寫表單時使用︰.
  • a-z、A-Z、0-9
  • 「|」、「,」(逗號)、「\」除外的所有標點符號和大多數的特殊字元 (注意：郵遞區號、電話號碼等欄位不接受特殊字元)

 

購買與採購

問：您有哪些購買與採購選項？
答： 請查看購買與採購部分，以瞭解更多資訊。
問：什麼是 iBuy？
答： iBuy 是整合至 e絡盟 網站的線上工具，可提高從產品選擇、核准到下訂單的購買流程效率。
如需更多資訊，請查看 iBuy 部分。