No goods may be returned without the company's prior written consent. Before returning any goods to the company for any reason, the customer must contact the company to obtain a Return Authorization Code ('RMA'). All risks and costs associated with returning goods are borne by the customer, and the goods must be returned in their original packaging and in good condition. The customer is responsible for returning the goods to the company and providing proof of delivery and the corresponding product invoice.
The company operates on a 30-day return policy. To accept returns under this policy, goods must be returned within 30 days of the invoice date for the company to receive. Upon receiving the Return Authorization Code (RMA), the customer should follow the instructions to return the product and clearly indicate the Return Authorization Code (RMA), customer account number, and order number on the outside of the package.
Goods consisting of software or specially constructed or containing any hazardous substances referred to in Directive 2002/95/EC (“RoHS”), which restricts the use of certain hazardous substances in electrical or electronic equipment, may not be returned. Any goods not listed in the catalogue or not in stock may not be returned. Any static-sensitive goods or moisture-sensitive components (MSLs) supplied in sealed packaging may not be returned if they have been opened, altered, or damaged.
Our company may, at its sole discretion, charge a restocking fee of 20% of the product invoice value for any returns due to reasons such as "not needed", "ordering error" or "packaging/DC does not meet requirements (not mentioned before ordering)" (minimum charge: NTD 500).
Related Links
Returning a Product
Please go to our online return a product request form to request a return materials authorisation (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.
Related Links
The Company operates a 21 days return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 21 days of despatch.
Any Goods returned after 21 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or €15, whichever is the greater.
If you notice an error on your order once it has been submitted, please call Sales on +886 2 2218 2557 as soon as possible. As our online order processing is very efficient it may not be possible to amend your order before it is despatched, however by contacting us as soon as possible it gives us more chance of amending the order before despatch.
Order Management
Product Information & Support
How can we help you?
Customer Service: +886 2 2218 2557
Product Technical Support: 0800 868 880 8:30 - 17:30, Monday - Friday